Privacy Policy

Labex Pty Ltd ("Labex", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes our practices with respect to personal information collected through our website at labex.co.za and through our sales and support processes.

This policy should be read together with our POPIA Information Notice, which provides additional detail on your rights as a data subject under South African law.

We collect information you provide directly to us, including:

• Contact and identification details when you submit an enquiry, request a quote, or contact our team
• Order and transaction information when you place an order or request a service
• Communications you send us by email, telephone, or web form
• Newsletter and marketing preferences where you have subscribed

We also collect certain information automatically when you visit our website, including your IP address, browser type, referring URL, and pages visited. This information is collected using standard web analytics tools and is used in aggregated, anonymised form to improve the website.

Our website uses cookies — small text files stored on your device — to operate core website functions and to analyse traffic patterns. We use the following categories of cookies:

• Strictly necessary cookies: required for the website to function and cannot be disabled
• Analytics cookies: help us understand how visitors use the website (anonymised data)
• Preference cookies: remember your settings and choices

We do not use advertising, retargeting, or social media tracking cookies. You can control cookie settings through your browser preferences. Blocking strictly necessary cookies may affect website functionality.

We use the information we collect to:

• Respond to your enquiries and provide the products and services you request
• Process and manage orders, deliveries, and payments
• Provide technical support and after-sales service
• Send transactional communications related to your orders or service requests
• Send marketing communications where you have given consent, including product news and technical updates
• Improve our website, products, and services based on aggregate usage data
• Comply with our legal and regulatory obligations

If you subscribe to our newsletter or opt in to marketing communications, we will send you relevant product updates, technical articles, and occasional promotional offers. You may withdraw your consent and unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Emailing us at sales@labex.co.za with “Unsubscribe” in the subject line
• Contacting us by telephone at (011) 728 1338

We will process your unsubscribe request within 5 business days. You will continue to receive transactional communications related to active orders or service agreements.

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, subject to our legal and regulatory obligations. Our general retention periods are:

• Client transaction records: 7 years (Companies Act requirement)
• General correspondence and enquiry records: 3 years from last interaction
• Marketing contact records: until consent is withdrawn
• Website analytics data: 26 months (aggregated and anonymised)

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we take data security seriously, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at sales@labex.co.za.

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date. For material changes, we will endeavour to notify affected parties by email where we hold contact details.

For any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer: